I feel compelled to write a response to a review provided on Thursday, 29 May, 2008 by Msguided. I have worked in the hospitality industry for nearly 15 years and seems to me that a little mistake has been blown out of proportion. Working in the industry i enjoy nothing more than exploring other restaurants to see how they present their food, service and atmosphere. It is for this reason I can sometimes be harsher on places for providing a lower quality of the above mentioned items but at the same time have praise when I am delivered an A+ experience. In the example provided , the customers were overcharged, but to me that is an honest mistake. I have dined at cafe macchiato for many years and can make a very safe assumption that it would have been nothing more than an honest mistake.I find the that the staff bend over backwards to ensure that I have nothing but the best service, great food and a wonderful time. It's a real shame that the people who log on the web to "have their say" only ever do so, to have their negative response heard. Wouldn't it be great if more people gave a wrap to the establishments that delivered them an enjoyable evening - and thats what I am doing now. Cafe mach gets my thumbs up !!!!! …

My partner and I dined at Cafe Macchiato on Thursday night. After enjoying a very delicious meal we had our dining experience ruined by being blatantly ripped off when we paid our bill. We were charged an extra $1 over the menu price on each of the beers that we'd ordered and also another couple of dollars on one of our main courses. When we questioned the bill the bartender and waiter both gave us a guilty little laugh put their hands over their mouth in mock shock and said "oopps sorry" What a fine little scam they have going there!! I would expect a cafe that size would get anywhere from 20 to 40 covers on an average night and up to 100+ on Friday - through to the weekend. If they inconspicuously charge just one $1 extra on all bills they are making a tidy little sum each night. I find this pretty disgraceful. We were annoyed because our steaks were very very good and cooked to our liking. The sauces had good flavour and blended well with the style of the dish. The cafe had a nice ambience to it, a decent menu and, up until this point the service had been very good. This is a warning to the owner - and the chef - you are being taken advantage of. On the above mentioned basis I will not recommend your establishment to any of my friends or colleagues - which is a shame because the food speaks for itself. …

Last night after our comedy show at the Canberra Theatre my friends and I decided to get some hot chocolate at your cafe/bar. It was a total of 3 hot chocolates and $4.90 p/p, we all had $10 dollar bills and no change. The bar tender told us in a very unpleasant manner that she didn’t split bills and that nowhere in Canberra would we find anybody who did. And so I said: “it is only 3 hot chocolates and we don't have change” her response: “I am not going to argue with you, figure it out on your own.” I of course was appalled by her response So again I responded “you do realize you are in the customer service industry don't you” One of my friends was not going to stand and tolerate such rudeness and pays the bill. And so, the bartender says to us “se ya later” My obvious response was “no you won't" and as we all turned our backs she dared to say “customers like you I don't want back!” We walked out speechless.... It was unbelievable! …

I feel compelled to write a response to a review provided on Thursday, 29 May, 2008 by Msguided. I have worked in the hospitality industry for nearly 15 years and seems to me that a little mistake has been blown out of proportion. Working in the industry i enjoy nothing more than exploring other restaurants to see how they present their food, service and atmosphere. It is for this reason I can sometimes be harsher on places for providing a lower quality of the above mentioned items but at the same time have praise when I am delivered an A+ experience. In the example provided , the customers were overcharged, but to me that is an honest mistake. I have dined at cafe macchiato for many years and can make a very safe assumption that it would have been nothing more than an honest mistake.I find the that the staff bend over backwards to ensure that I have nothing but the best service, great food and a wonderful time. It's a real shame that the people who log on the web to "have their say" only ever do so, to have their negative response heard. Wouldn't it be great if more people gave a wrap to the establishments that delivered them an enjoyable evening - and thats what I am doing now. Cafe mach gets my thumbs up !!!!! …